Clear answers for happier routines.

Standard shipping is free when the merchandise total is at least $35 after discounts. If a coupon reduces the merchandise total below $35, standard shipping rates apply.

The expected dispatch and delivery window is shown at checkout or in your order confirmation. If an unexpected delay occurs, we will contact you with the option to accept the delay or cancel for a full refund.

Yes. Items may ship separately. Each product’s return period begins on the date that product is marked delivered.

Contact support within 7 calendar days whenever reasonably possible. Keep the shipping carton and include photos of the label, outer carton, internal packaging and product.

Email support immediately. We cannot guarantee changes after fulfillment begins, but we will help when the carrier and order status allow it.

Eligible smart and electrical products have a 30-day return window. Eligible non-electrical, size-dependent and oversized products have a 14-day window. Unopened consumables may be returned within 14 days.

FuzzPups pays reasonable standard return shipping for verified defects, shipping damage, incorrect items, missing essential components, approved warranty service and our errors. Customers pay for change-of-mind, preference and wrong-size returns.

They may be reviewed within the applicable window if safe and sanitary. Non-defective returns may have reasonable cleaning, inspection, repackaging and restocking deductions, generally up to 15%, plus deductions for missing parts or customer-caused damage.

A pet’s unwillingness to use, wear, enter, eat from or drink from a product is not a defect. It may still qualify under the applicable change-of-mind rules.

Try size-dependent products briefly indoors and keep them clean, unwashed and in resalable condition with tags. Wrong size is not a defect; return and replacement shipping may apply.

Eligible FuzzPups-branded smart and electrical products identified as warranty-covered on the product page, packaging or manual have a one-year limited warranty from the original delivery date.

Defects in materials, workmanship and essential function under normal household use, including covered motors, pumps, sensors, control boards, charging systems and supplied adapters.

Normal wear, consumables, cosmetic issues that do not affect function, pet-caused damage, accidents, misuse, incorrect maintenance, unauthorized damage and environmental or third-party service interruptions.

Not always. We may begin with troubleshooting or send a replacement component when that fully resolves the issue.

Stop use immediately, disconnect power only when safe, keep pets and children away, and contact FuzzPups before opening, shipping or disposing of the product.

Open My Account and choose Orders. Tracking information also appears in your shipping confirmation when available.

New subscribers receive a unique 15% coupon immediately after signup. It is restricted to the subscribing email, limited to one use and cannot be combined with another coupon.

No. The welcome coupon and other coupons marked individual use cannot be combined. The cart applies the eligible offer entered at checkout.

We use account, order and support information to provide the store, process orders and assist you. Read the Privacy Policy for categories, purposes, sharing, retention and your choices.

Email support@fuzzpups.com. Support hours are 8:00 AM–7:00 PM MDT every day.