Free standard shipping at $35
Eligible orders receive free standard shipping when the merchandise total is at least $35 after all discounts and coupons have been applied, before taxes and shipping charges.
Oversized products, freight items, excluded destinations and services beyond standard shipping may have separate charges even when the merchandise total exceeds $35. Any exception will be shown before payment.
Processing, delivery estimates and delays
The expected dispatch or delivery window for an item is shown on the product page, at checkout or in the order confirmation. Delivery dates are estimates unless FuzzPups expressly promises a specific date.
If an unexpected delay prevents shipment within the stated time, FuzzPups will provide a revised estimate and a way to accept the delay or cancel the delayed item for a prompt refund. When no shipping time is stated, applicable U.S. remote-order rules may require shipment within 30 days.
Weather, carrier disruptions, holidays, address issues, safety events and remote-area service may affect transit after a package leaves our facility.
Rates, services and destinations
Available carriers, service levels, destination eligibility and charges are calculated at checkout. Expedited shipping, freight, delivery, assembly, duties, taxes or brokerage are not included in a free-standard-shipping offer unless expressly stated.
We may cancel and refund an order when no safe or commercially reasonable shipping service is available to the address supplied.
Tracking, address accuracy and split shipments
- Tracking is sent when available and can also appear in My Account.
- Orders may ship in multiple packages. The return period for each product begins on that product’s carrier-confirmed delivery date.
- Customers are responsible for entering a complete, accurate and deliverable address. Contact support immediately if an address needs correction.
- Once fulfillment or carrier processing begins, an address change or cancellation may not be possible.
Shipping damage, incorrect items and missing components
Report visible shipping damage, an incorrect product or a missing component within 7 calendar days after delivery whenever reasonably possible.
Include the order number, shipping-label photo, outer-carton photos, internal-packaging photos, product photos or video and a list of missing or incorrect items. Keep the product and all packaging until FuzzPups confirms they are no longer needed for inspection or a carrier claim.
When the issue is verified, FuzzPups may provide a replacement component, replacement product, approved return, refund or another reasonable resolution. Customers are not charged reasonable standard return shipping for verified shipping damage or a FuzzPups fulfillment error.
Shipping charges on returns
Original shipping and expedited charges are generally non-refundable for change-of-mind returns. Customers pay return shipping for preference, wrong-size, pet-disinterest and other non-defective returns.
For eligible oversized non-defective returns, the customer pays return freight. If outbound shipping was advertised as free, the actual outbound shipping cost may be deducted from the refund where permitted by law.
FuzzPups pays reasonable standard return shipping for verified defects, shipping damage, incorrect items, missing essential components, approved warranty service, verified safety issues and other FuzzPups errors.
Read the complete Return, Exchange & One-Year Limited Warranty Policy.